FAQ

Refund

30-day return policy.

There is a 30-day period under our policy. But, remember, after a period of 30 days from your purchase, we are unable to accept returns or provide exchanges.

PLEASE NOTE!

You are free to cancel a purchase at any point until it is shipped.
The cost of return shipping is the responsibility of the customer.
A return of the product is required in order to obtain a refund.
You will get a refund after we have received and processed your return.

Your refund will not be processed without a receipt or proof of purchase.

It appears that I received an incorrect or defective product.

You can return it. BUT! Your product must be unopened and unused, and it must be in the same condition that you received it in order for you to be eligible for a return. In addition to that, the product must still be in the original packing.

REMEMBER! We cannot issue a refund for any product that has been opened, used, damaged, or missing parts for any reason other than our fault or returned more than 30 days after delivery.

There are a few categories of products that cannot be sent back for a refund. Products that spoil quickly, such as edibles and flowers. In addition, only products with standard prices may be returned for a refund; sadly, sale products cannot be returned for a refund.

What exactly happens when I return my package?

After your return has been received, it will be inspected, and then we will send you an email to let you know that we have received your package and have inspected it. In addition to this, you will be notified whether or not your request for a refund has been accepted.

If your request for a refund is approved, it will be processed, and a refund will be automatically made to the credit card you used for the initial transaction or the original mode of payment, whichever was applicable.

Delivery

Where can I find my order status?

As soon as your order has been processed, you will be sent an email including your order number. Processing orders typically require anywhere from 3 to 8 business days.

You will get another email with your tracking number enclosed as soon as your order has been processed.

After 3 to 8 business days, if you have not received a confirmation email or tracking number from us, please get in touch with us so that we can further assist you.

Order processing time and possible delays.

In the event of a large flow of shipments (during promotional and holiday periods), shipments may be delayed throughout the United States, so we apologize in advance for any inconvenience.

What happens if I type in the wrong address when I go to check out?

We cannot issue a refund for your purchase if you make the mistake of entering the incorrect address and do not contact us before the order is shipped.

At this time, we are only able to ship orders within the United States. Because CBD is illegal in some states, please check your state’s regulations before placing an order.

Shipping & Returns

When will my purchase be packed and shipped?

Orders that are made before 1 PM CST will be processed the same day, and shipment will occur on the next business day. However, every order made after 1 PM CST will not be processed until the next day and will not be dispatched until the day after that.

How long does shipping take?

Within 1 to 5 business days, your purchase will be sent out for shipment. Logging into your account at the Ultimate Hemp USA will allow you to monitor the status of your purchase, and if you need any more information, you may send us an email.

Can I return a product?

The products that Ultimate Hemp USA offers are of the highest quality and are created to the strictest of criteria. We are dedicated to ensuring that you are happy with the service you get. To that end, every one of our independently owned and operated retail locations offers a 30-day money-back guarantee.

You may find information about our return policy on the page that outlines our Terms and Conditions, or you can send an email to ultimatehempusa@gmail.com with your order number included so that we can send you a replacement.

Payment

What methods of payment does the Ultimate Hemp USA accept?

We make it convenient for customers to pay us online with their debit or credit cards. At the checkout, you are able to use any of the following credit cards: Visa, MasterCard, American Express, etc.

KEEP IN MIND! Signing up for an account at Ultimate Hemp USA and saving your card information under the ‘payment methods’ page will make the checkout process much more straightforward.

How safe are payment gateways?

The Ultimate Hemp USA uses necessary security measures to safeguard all of your debit and credit card details, providing a 100% secure transaction. In addition, our payment systems are completely secure.

How will I know whether my order has been confirmed?

You may get an account with the Ultimate Hemp USA by signing up for one or logging into one, and then you can check the ‘orders’ page to see whether the order has been made or not. In addition to that, you will also get a confirmation email sent to the email address you provided. Contact our customer service team at any time, day or night, if you are experiencing problems with your purchase by emailing info@box5118.temp.domains.